Status

Service status

Live component status, uptime history and incident notices will be published here once general availability begins. Until then this page shows the components we will report on and the targets we hold ourselves to.

The platform is in testing and certification preparation. No live status data is published yet.

Components

ComponentWhat it coversStatus
APIREST endpoints under /v1, authentication and meteringNo data yet
Verification workflowDocument checks, liveness, proof of address, screening, decisions and evidence packsNo data yet
VaultVault creation, passkey sign-in, consent and reuse sessionsNo data yet
WebhooksEvent delivery and retriesNo data yet
DashboardClient dashboard, casework and billing viewsNo data yet

Targets

Uptime target 2027
99.9%
Uptime target 2029
99.95%
Sev-1 response
Under two hours, with client notification and DORA-aligned incident reporting
Maintenance
Announced in advance on this page and by email to registered technical contacts

Uptime is measured on the production API and verification workflow. Incident history will be retained on this page once published.